SCIS Ticket System

Application Overview

Advance Help-desk - Ticketing Solution

Technologies: ASP.NET , C# , HTML, AJAX , Jquery ,MSSQL, MVC , CSS , Telerik Tools , IIS , LINQ , Entity Framework

The need of a new system to organize the communication between our company and the SCIS has lead to the birth of this project , a dedicated ticket system to manage and organize telecommunication tasks in order to provide a dedicated real time support to the clients , with multiple privilege levels and security access the system we up to the task , with an easy to use interface and highly efficient ticket tracking system we were able to achieve amazing results in no time .

My Role :
  1. Discuss client needs and provide a clear development plan
  2. Plan Develop application Front-end - Back-end including database design and reporting services using MVC best practices and the latest web technologies.
  3. Unit Testing - Deployment - Staff Training
  4. Provide continuous support for the software such as maintenance and improvements
  1. Self Service Tools
  2. Customer Access
  3. Collaboration Tools
  4. Powerful Search
  5. Service Requests
  6. Asset Management
  7. Ticket Integration
  8. Task Management