Help Desk System


Application Overview

Fully Fledged Help Desk solution with ticket tracking and advance reporting features , ASP.NET , C# , HTML, AJAX , Jquery ,MSSQL, MVC , CSS , Telerik Tools , IIS , LINQ , Entity Framework

My Role
  1. Plan and Discuss the initial software requirements with different organization departments .
  2. Plan Develop application Front-end - Back-end including database design and reporting services using MVC best practices and the latest web technologies.
  3. Unit Testing - Deployment - Staff Training
  4. Continue to support and maintain the software adding more features and improvements
Features
  1. Self Service Tools
  2. Customer Access
  3. Collaboration Tools
  4. Powerful Search
  5. Service Requests
  6. Asset Management
  7. Ticket Integration
  8. Task Management